Please read the following policies carefully before placing your order with us.
You can exercise the right of withdrawal, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days, starting from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal you can notify us by e-mail at email@example.com or by writing a registered letter with return receipt to the address:
LOCLEN di Vazzoler Dott. Carlo,
Via Lazzaris 7, unita 33,
31027, Spresiano, TV,
The products to give back must be sent back within 14 days from the date in which you announced the seller your decision.
If 14 days have gone by since you received the goods, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
- Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.
We will reimburse the price paid, including delivery costs, without delay and in any case within 14 days from the moment you informed us of your decision to withdraw from the contract.
We will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you;
In no case will you be charged any fees for this repayment.
We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of your decision.
The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
- Exclusion of the right of withdrawal
The right of withdrawal exists not for contracts:
for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to personal needs of the consumer.
All of the LOCLEN writing instruments purchased at www.loclen.com are made-to-order. Meaning that no writing instruments are held in stock.
As soon as you place your order on our website, a lenghty and expensive manufacturing process begins.
Each LOCLEN writing instrument is handmade by us after ordering. One after the other. Our products are not prefabricated and the customer's individual selection requests are decisive for the manufacturing process.
For this reason, the writing instruments are not subject to refunds, and excluded from the right of withdrawal.
- Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
- Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: via Lazzaris 7, unit 33, Spresiano, TV, 31027, Italy.
- Lifetime Warranty
All our products are covered by a lifetime warranty against any defective part.
Whenever any repair may be needed due to a manufacturing defect or defective part, the costs of parts and labor will be provided by Loclen granted the following conditions: The writing instrument
• Has not been mishandled, immersed, or dropped
• Has not been disassembled or used in a manner different than the one given in user instructions
• Has not been modified.
To return your product, you should mail your product to: via Lazzaris 7, unit 33, Spresiano, TV, 31027, Italy.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For any question or information you can contact us at firstname.lastname@example.org or by using the Contact us section of our website.