What materials are your writing instruments made of?
Our writing instruments are primarily made of brass or aluminum, depending on the model. We use high-quality materials to ensure our pens and pencils are durable and long-lasting.
How do I refill my Loclen fountain pen or ballpoint pen?
Our fountain pen use the standard K6 Schmidt converter, that can be refilled by dipping the tip of the nib in the ink and twisting the end of the converter to suck up the ink. Our ballpoint pens use the common G2 Parker Style Schmidt refill that you can replace once it runs out. The exeptions are the L3 which uses D1 Schmidt refill and the Nanetto the M22 Lamy refill. If you are having trouble finding the refill for your pen, you can buy it directly from us by contacting us at support@loclen.com
Can I replace the ink cartridge in my Loclen fountain pen or ballpoint pen with a different brand?
In most cases, our writing instruments are compatible with standard ink cartridges from other brands. However, we recommend using our recommended refill cartridges to ensure the best performance and longevity of your pen or pencil.
Are your writing instruments compatible with left-handed writers?
Yes, our writing instruments are designed to be comfortable and functional for both left-handed and right-handed writers.
Do you offer custom engraving on your writing instruments?
Yes, we offer custom engraving services for many of our writing instruments. It comes with an additional cost of € 20. You can find it under accessories, and add it to your order. Please contact our customer service team for more information.
What is the warranty on your writing instruments?
We offer a lifetime limited warranty on our writing instruments that covers defects in materials and workmanship.
How do I care for my Loclen writing instrument to ensure it lasts a long time?
To ensure the longevity of your writing instrument, we recommend storing it in a cool, dry place when not in use, avoiding exposure to extreme temperatures or moisture, and using only our recommended refill cartridges or ink.
Can I purchase replacement parts for my Loclen writing instrument?
Yes, we offer replacement parts for many of our writing instruments, including ink cartridges, pen caps, clips and pen nibs. Please contact us for more information or to place an order.
Do you offer repair services for damaged Loclen writing instruments?
Yes, we offer repair services for many of our writing instruments. If you pay for the shipment we will take a look and do our best to repair your pen. Please contact our customer service team for more information.
What is the shipping time for orders placed on your website?
Shipping times can vary depending on your location and the specific product you are ordering. On average we produce and ship your pen in 14 days. We will contact you by email and keep you updated in the case of unexpected delays.