Please read the following policies carefully before placing your order with us.

Made-to-Order No Refund Policy

All of the LOCLEN writing instruments purchased at www.loclen.com are made-to-order. Meaning that no writing instruments are held in stock.
As soon as you place your order on our website, a lenghty and expensive manufacturing process begins.

Each LOCLEN writing instrument is handmade by us after ordering. One after the other. Our products are not prefabricated and the customer's individual selection requests are decisive for the manufacturing process. For this reason, we do not offer refunds, and the writing instruments are excluded from the right of withdrawal.

Lifetime Warranty

All our products are covered by a lifetime warranty against any defective part.

Whenever any repair may be needed due to a manufacturing defect or defective part, the costs of parts and labor will be provided by Loclen granted the following conditions: The writing instrument
• Has not been mishandled, immersed, or dropped
• Has not been disassembled or used in a manner different than the one given in user instructions
• Has not been modified.

For any question or information you can contact us at support@loclen.com or by using the Contact us section of our website.